Friendly and helpful staff, and good prices. Most items are easy to find in the store.
Nice employes
The CS desk is halfway across the store. I have some significant hearing loss. I still heard him loudly and clearly.
Hardware
What the hell?? I called your business 3 times, let it ring 3 minutes each time....don't want my business OK, I'll spend my money elsewhere!!!
There is one long-time employee there, a good employee, who has been respectful and won the store several hundred dollars in sales from me in the past few years. He's the only reason I give two stars instead of merely one. If you DO happen to find yourself darkening their door, look for the older heavier-set man, clean-shaven, with glasses and a ballcap. He's good, and I wish I could remember his name. But if he's not there, or busy, shop elsewhere.
A bad employee can make for a bad customer experience and prompt said customer to walk out the door, not to return for a long time. Such was today. I was looking at chainsaws, doing some thinking and reviewing, and happened to overhear part of a conversation from the customer service desk. Specifically, a line, which I shall quote as well as I can, "What kind of idiot spends $400 on a chainsaw to cut firewood?" I looked up in time to see who was speaking, and caught the speaker do a scornful head-toss as he finished.
True Value is a US Hardware Store based in Deming, New Mexico. True Value is located at 1700 Columbus Rd, Deming, NM 88030, USA.
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