I ordered a spray for a funeral and asked for it to be patriotic and that I was willing to spend $100 or more. My niece attended the funeral & I asked her to photograph the flowers before the viewing so I could see what I sent. She told me the flowers were in a pot, not a spray and they were purple & white.
I ordered an arrangement to be delivered to my mother in law yesterday for her birthday. I'm in the UK but I was just informed that they delivered it sometime over a week ago. Maybe the day after I ordered it?? Definitely not on the date that's on the order slip. I've been trying to email them for over an hour but their website times out before loading and they don't have an email address to contact them - and again, I'm in another country so I can't call to get clarification on why my order was delivered like 9 days early. I'm very frustrated by the lack of attention to order details. if you guys pay attention to these reviews at all, please, feel free to email me and explain. I would assume at this point that my mom has flowers that died before her birthday. Huge waste of almost $100.
She sent me a photograph that she took before the viewing and it was not what I ordered. There was a second arrangement from the same florist, Red, White & Blue gorgeous spray on a stand with someone else's name on the card. The funeral home said they do not remove the cards until transporting them, they place them, as they are delivered. The florist insists the funeral home or someone attending mixed up cards. There were only 5 arrangements there and the photos were taken before the veiwing.. Tharps claims no responsibility and will not discount the price or do anything to compensate for the mix up. And in fact, the florist was rude.I think when someone calls in flowers, they should offer to send a photograph of the arrangement and card via email---some funeral homes take photos of the flowers/cards for the family. I just feel like I was cheated.
We ordered a beautiful arrangement for delivery the next day. The next day my MIL was moved back to the hospital. The flowers were almost out the door when I called, but I was just in time. They indicated I could let them know when I had a more stable address for her, and they would make up a new arrangement. I thought that was very gracious and accommodating. When I did call back, the arrangement was delivered that day, and by all accounts it is lovely. Very happy with the service, and would recommend.
Tharp's Flowers ALWAYS makes me look like a rock star! They get my order correct, they have beautiful, fresh, long-lasting flowers AND they deliver to my parent's place out in the boonies without giving me a hard time about it like that other flower place in Deming does. I will always choose Tharp's. They deliver quality with excellent service every time! THANK YOU THARP'S!
Update: The day the flowers were supposed to be delivered, I received a delivery confirmation, as if they had been delivered that day. VERY frustrating... I emailed the company upon returning to the US (end of last week). I have not received a response to the email or this review.
Great and service. Delivery has always been on time. Business has been around for a long time.
Tharp S Flowers is a US Florist based in Deming, New Mexico. Tharp S Flowers is located at 1205 Columbus Rd, Deming, NM 88030, USA.
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